Frequently Asked Questions

Is there a minimum order?

There is no minimum order for most catalogue items. Minimums may apply for customized ribbons, pins and medallion.

What is the normal delivery time?

Trophies: For smaller orders 3-5 days is standard. With larger orders the delivery time is 1-2 weeks.

Apparel & Promotional Items: Delivery time is 2 - 3 weeks.

Do you carry items in stock?

We do carry some inventory but due to the vast array of products available, items usually have to be ordered with standard shipping of 3-5 days. 

Do you do rush trophy and engraving orders?

Next day service may be available for engraving and for in stock items. This may not be possible during our peak season (March-June). Same day service is usually not possible.

Do you engrave items supplied by the customer?

Yes, in most cases we are able to mark on items brought in by the customer. We cannot always guarantee items are engraveable and may have to test one item before proceeding. Any risk will be explained to the customer prior to starting the work.

Can you put our logo on trophy, apparel and promotional items?

We have a number of different methods for incorporating your logo. We can engrave your trophies, medals, plaques and promotional products. We offer a full range of engraving from traditional hand engraving, primarily used for giftware items, to the latest computerized methods.

With clothing we can either embroider or screen print your logo onto the fabric in full colour.

Do you provide artwork service?

Yes, we have an in house artist who can turn your basic concept into a professionally designed logo.

What materials can you engrave or mark?

Metal, glass, plastic, acrylics, wood and leather are the most common. Please contact us if you have a specific material in mind.

Do you provide sizing samples for apparel?

Yes we will supply sizers for confirmed orders.

Is your staff available to do presentations?

We can come out to your location to meet with you and bring a selection of samples.